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Member Solutions


What is Member Solutions?

Our Member Solutions team is here to assist you with financial hardships, loan modifications, and budget guidance. If you have experienced a loss of employment, reduction in income, or other financial challenges, we're here to help. By contacting us at the first sign of trouble, we can discuss the situation and explore payment options that may work for you.

What is a Financial Hardship?

A financial hardship is the inability to make repayments on loans and debts when they are due. By making late payments or skipping payments due to a hardship it causes the account to become delinquent, which can lead to late fees and potential damage to your credit rating. Some examples of a hardship are: job loss or significant reduction in income, disability, divorce, or a death of a wage earner.

Documents to have on hand

  • Extension Application Form
  • Proof of income
  • Budget
  • Proof of insurance
  • Hardship Letter
    • A few sentences explaining the reason for hardship, anticipated length of hardship, and payment amount you can afford

How can we help?

Contact Information
Best time to be contacted.