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Member Solutions


Experiencing a financial setback?

Our Member Solutions team is here to assist you with financial hardships, loan modifications, and budget guidance. If you are experiencing a loss of employment, reduction in income, or other financial challenges, we are here to help. By contacting us at the first sign of trouble, we can discuss the situation and explore payment options that may work for you.

Extension Form

Forgot to make your payment?

Missed payments happen to everyone. Here is the link to all of our payment options. Drop us a note below to let us know when you plan to catch up your missed payment and we will update your file. Note that you may still receive automated text and email messages until the payment is received. 

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Experiencing a temporary setback?

If you are experiencing a temporary setback or unexpected expense, you may qualify to move up to 2 payments to the end of your loan. Interest will continue to accrue during this time and may impact your GAP coverage. This is not a waiver of payment, and you agree to resume payments on your new date or before. This will extend the term of your loan(s) causing additional payments to be made after your loan would have otherwise been paid off.

Extensions will be reviewed on a case-by-case basis and are eligible for deferment of payment up to 60 days. Please allow up to 3 business days for processing your paperwork. Failing to pay the fee, fully complete the paperwork, or provide proof of income will delay processing.

Complete and submit an extension form here.

How can we help?

If you are experiencing a hardship that extends beyond 60 days, fill out the hardship application below. Attach a check stub and a recent bank statement for each person on the loan. Make sure to explain the nature of the hardship, anticipated length of the hardship, and the payment amount you feel you can afford during this time. If the loan is for collateral (auto, boat, home, etc.) include approximate value of collateral. A Member Solutions Specialist should be in contact within 2 business days. Additional documents may be requested.

Complete and submit a modification form here.