Evie is your friendly and reliable digital assistant, here to answer all your general banking and account questions.
With a passion for helping members, Evie is available 24 hours a day, 7 days a week, ensuring you always have the support you need. Your financial peace of mind is Evie’s top priority, anytime, anywhere!
What Can Evie Do?
Evie is designed to make managing your finances easier. She can assist with:
- Checking your account and loan balances
- Transferring money between accounts
- Making credit card and loan payments
- Answering general banking questions
- Providing guidance on online and mobile banking features
- And much more!
If Evie doesn’t have the answer, she can connect you with an EFCU Financial team member during business hours or offer self-service options after hours.
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Frequently Asked Questions
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What can Evie do?
Evie’s tasks include checking your account and loan balances, transferring money, making credit cards and loan payments, answering your banking questions along with learning and adapting to provide a better member experience.
Can Evie answer my loan application questions?
Evie can direct you to the department that your application is associated with for loan related questions.
Can Evie put me in touch with someone if my question can't be answered?
Yes, if Evie cannot answer your question, you will have the option to be transferred to an EFCU Financial team member. If you are calling during non-business hours, Evie can offer to send you to a voicemail for a call back during business hours.
How accurate is Evie?
Evie can detect and accurately respond to many different questions and is constantly learning to adapt to know what is being asked of her.
Is there a fee to use Evie?
Evie is a complimentary virtual assistant offered by EFCU Financial to enhance our member experience.
What language does Evie respond to?
Evie can understand and respond to English at this time.
Why is EFCU Financial using Evie?
EFCU Financial aims to assist you in the quickest and most efficient manner. Evie can provide support for your general questions 24/7.
Will Evie be able to answer and respond to more inquiries in the future?
Yes, Evie will have additional capabilities in the future, but since she is new, we don’t want to overload her with such a heavy workload just yet.
Do you have any tips that will enhance my overall experience when working with Evie?
- Reduce background noise as much as possible. Use your handset or headphones instead of a speakerphone.
- Evie does great with short, direct requests. We suggest saying things like "balance" instead of "what is my available balance?"
- When sharing your account number with Evie, try listing each number individually as opposed to grouping them together. For example, say "account 1 - 2 - 3 - 4" instead of "account twelve, thirty-four"
- When asked to provide the last four digits of your account or loan number you should say it as:
- Account 12345-1, should be entered as 3451
- Loan 12345-121, should be entered as 5121
- You may give a description of the account or loan to help Evie locate it. For example, say “Savings” or “Rewards Checking” to locate the account, or “Indirect Auto” or “Personal Loan” to locate the loan.
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