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Coronavirus (COVID-19) Information

YOUR CREDIT UNION

Even though we do not know what the next few weeks or months may hold, you can also be confident that EFCU Financial will remain working on your financial behalf. Unless we are forced to shut down by the government, we plan to be open in some capacity. Even in this pandemic situation, we have the procedures in place to post ACH and deposits, perform transactions and all other necessary financial processes.

To answer any financial questions you may have related to the pandemic or if you would like to know about a loan deferment, we have created a direct email for you to use. Email askaboutcovid@efcufinancial.org but please remember that electronic mail is not secure or confidential so do not include any personal information.

LOAN EXTENSIONS

You have enough to worry about right now and we want to help. We are offering 90-day extensions on all loan types and are waiving the extension fees. If you are interested, please email your name and address to askaboutcovid@efcufinancial.org or give us a call at (225) 214-6800.

INFORMATION ON BRANCH SERVICES

For the health and safety of our members and our staff, all EFCU Financial locations are currently drive-thru only (excluding the Refinery branch which does not have a drive-thru) until further notice. Hours at all drive-thru locations are Monday – Friday 8:30 am until 5:00 pm. Saturday drive-thru service is available at Monterrey, Zachary, Denham Springs and Prairieville from 9:00 am until Noon. Appointments for members with a loan in progress and for members with a financial emergency may be made at all locations (including the Refinery branch). Details found here.

Many transactions may be performed at home using online banking or the EFCU Financial app. Online banking and mobile banking are free services, and sign-up is quick and easy. More information can be found here.

New account applications will be accepted online. Loan applications will be taken online and over the phone.

Updates on locations and services will be posted on this page and on our social media platforms as they become available.

INFORMATION ON ANNUAL MEETING

Our Annual Meeting has been rescheduled for May 19, 2020 at 5:30 pm at the EFCU Financial Operations Center located at 10719 Airline Highway, Baton Rouge.

AVOID CORONAVIRUS SCAMS

Links to help you stay vigilant and avoid common scams.

7 Tips for Avoiding a Coronavirus Scam

False Claim that Census Response Will Lead to Cash