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Coronavirus (COVID-19) Information

YOUR CREDIT UNION

Over the last few months, while we continued to work on your financial well-being, we have also been working to ensure that our members and our staff remain safe during the COVID-19 pandemic.

The main measures we have taken:

  • All EFCU Financial branch locations and the Operations Center have been treated on three separate occasions with an entire building sanitation fog
  • All EFCU Financial locations have been fitted with plexiglass teller shields
  • All EFCU Financial locations have placed plexiglass shields in the branch offices
  • Hand sanitizer has been supplied to all locations
  • Gloves have been provided for branch staff to wear, if needed
  • All branch personnel have been provided with masks to be worn in the presence of members inside our branch locations
  • Services have been expanded in our drive-thru's to limit the need to make an appointment to come into a branch

To answer any financial questions you may have related to the pandemic or if you would like to know about a loan deferment, we have created a direct email for you to use. Email askaboutcovid@efcufinancial.org but please remember that electronic mail is not secure or confidential so do not include any personal information.

LOAN EXTENSIONS

You have enough to worry about right now and we want to help. We are offering 90-day extensions on all loan types and are waiving the extension fees. If you are interested, please email your name and address to askaboutcovid@efcufinancial.org or give us a call at (225) 214-6800.

SMALL BUSINESS ASSOCIATION (SBA) PAYCHECK PROTECTION LOANS

We remain committed to ensuring you have access to the resources you need to get through these unprecedented times. With that in mind, we’re excited to announce that the Paycheck Protection Program (PPP) under the CARES Act is accepting applications. We’ve partnered with Kabbage to connect you with these loans to help you cover payroll, rent, utilities and other eligible debt obligationsApply here.

ECONOMIC IMPACT PAYMENT (STIMULUS CHECK and EIP CARD)

Update: The IRS began sending out Economic Impact Payment (EIP) cards in lieu of paper checks to over 4 million Americans in mid-May. The EIP card works like a debit card. It can be used to make purchases online and in person, and it can also be used at ATM's. For more information, click here.

Update: On Monday, April 13th, we received a large batch of stimulus electronic deposits which have all been posted. Going forward, we only expect to receive one batch of stimulus electronic deposits from the IRS each week, which will mostly likely be posted by 9:00 am each Monday morning. Note: We will post all electronic deposits as soon as we get them, rather than waiting until the effective date.

Click here to get the latest updates from the Internal Revenue Service (IRS). If you normally file your Federal Income Tax electronically, you should receive your Economic Impact Payment electronically. If you file and mail a paper tax form, you should receive a check in the mail. Mobile Direct Deposit is an easy and safe way to deposit paper checks. To learn more, click here.

INFORMATION ON BRANCH SERVICES

Beginning June 1, 2020, our lobbies will resume normal hours of operation. To find the lobby hours by branch, click here.

For the best social distancing, we encourage you to use the drive-thru to conduct teller transactions.

When visiting inside a branch lobby, please follow CDC Guidelines and remain 6' from fellow members and our staff. Also, to comply with Governor Edwards' mandate, a mask will be required to enter our branch locations.

Many transactions may be performed at home using online banking or the EFCU Financial app. Online banking and mobile banking are free services, and sign-up is quick and easy. More information can be found here.

New account applications are accepted online. Loan applications may be submitted online and over the phone.

Updates on locations and services will be posted on this page and on our social media platforms as they become available.

Branch Service Update June 8, 2020: CO-OP Shared Branching resumes today at our locations offering these services: Shenandoah, Perkins, Gonzales, Prairieville, Denham Springs, and Zachary.

AVOID CORONAVIRUS SCAMS

Links to help you stay vigilant and avoid common scams.

IRS Warns About Coronavirus-Related Scams

7 Tips for Avoiding a Coronavirus Scam

False Claim that Census Response Will Lead to Cash

FBI Warns About Fraudulent Unemployment Claims

Coronavirus Scams - Consumer Resources